| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: July, 2008 |
| As we entered our room, noticed the carpet was soaked from the closet to one side of the bed. Called front desk, sent someone to change the air conditioner filter. Called front desk, no other rooms available. Sent someone with a water vacuum. Carpet still soaked. Someone brought in a LOUD fan, so we had to leave our room from 3 p.m. to 8 p.m. in hopes it would dry. NOT DRY. Due to having rented a 2nd room for the 4 kids (whose room was just fine) we had no choice but to stay. We advised the manager the next morning the carpet was STILL wet and he apologized for the inconvenience. Sorry, but stepping over on my side of the bed the next morning into a wet floor was more than a little inconvenient. |
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| From: Alicia |
| Date of Stay: October, 2008 |
| Our room was nice and I loved visiting the City Walk, which was just a short cab ride away. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: July, 2008 |
| The hotel is in a great location, near restaurants and across the street from Universal Studios. Very nice hotel with beautiful rooms as well as nice views. Now that's the good, here's the bad. The staff is rude and seem to have no idea of what is in the area other than Universal. We asked housekeeping 3 times to change a stained comforter on our bed but it was never done. One day we flipped it over and they thought they could fool us so they flipped it back. Also asked in room dining for a bucket of ice and I'm still waiting for that. |
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| From: Jason |
| Date of Stay: October, 2008 |
| The alarm clock was broken and the safety latch on the front door-broken. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: June, 2008 |
| Great hotel and location. Room on 12th floor in North Tower great view of pool and city, great room to watch the sun rise. Staff was very helpful. Will stay again!!!! |
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| From: Veronica |
| Date of Stay: October, 2008 |
| My first impression of the hotel was great. The location was outstanding; the hotel room was nicely decorated and extremely comfortable. The pillows (feather down), were a nice comfy surprise. Although the air conditioning system could have been a bit cooler, the stay was amazing. After my stay at the Doubletree at the Entrance of Universal, I would highly recommend this hotel to family and friends. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: June, 2008 |
| These hotel the a great service and good staff. The only problem i had was the parking the was a day and the Breadfast was for 2 adoult and 2 kid. i think it was to expensive went the kid only had fruit and a toast. but overall the servive it great close to everything and alot to do inside the hotel. went cant go wrong we these hotel.. Excellent service... |
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| From: Wendy |
| Date of Stay: October, 2008 |
| Overall, good value for the money. The extra fee to park your car in the parking lot was a little annoying, but the convenience to the parks can't be beat. The pool and spa were nice and clean. The staff in the deli could have been a little more welcoming. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: June, 2008 |
| These hotel the a great service and good staff. i think it was to expensive went the kid only had fruit and a toast. but overall the servive it great close to everything and alot to do inside the hotel. went cant go wrong we these hotel.. Excellent service... |
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| From: Dawn |
| Date of Stay: October, 2008 |
| Overpriced for the amenities that are available. |
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| From: Pat |
| Date of Stay: September, 2008 |
| It was a great hotel and I would recommend it to anyone on vacation! |
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| From: Maryann |
| Date of Stay: September, 2008 |
| The hotel's bed was very comfortable, staff was very friendly. Would stay there again. |
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| From: Rick |
| Date of Stay: September, 2008 |
| This was a great choice and I would go there again! |
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| From: Katherine |
| Date of Stay: August, 2008 |
| Staff was pleasant and very helpful, location was great for Universal Studios for either using their shuttle bus or own vehicle. |
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| From: Casey |
| Date of Stay: August, 2008 |
| I would recommend this hotel to others and I would stay there again in the future. My biggest complaint was the restaurant prices and the $12/night parking fee. |
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| From: Joe |
| Date of Stay: August, 2008 |
| Hotel was nice. We'll worth the price. Hotel is a 10-15 minutes walk to Universal's front gate. Cab ride on the way back cost us $5. Rooms were spacious and bed was very comfy. Great hotel, great price if your planning on a Universal studios vacation, this is the place you want to stay. |
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| From: Mark |
| Date of Stay: August, 2008 |
| Good location near Universal great new rooms. |
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| From: Kristin |
| Date of Stay: August, 2008 |
| This was a great hotel, it was recently refurbished with new linens and decor and it was a very nice hotel to stay at. The shower had high pressure and stayed hot, which was nice after a long day. |
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| From: Tina |
| Date of Stay: August, 2008 |
| Convenient to surrounding theme parks but unimpressive for this level hotel. Disappointed to find that we had to pay $12 for parking on top of the hotel price. This hotel also has safety concerns regarding their sprinkler system as there are incorrectly rated sprinkler heads placed throughout and many of them have been painted over. They gave us a key, no cookies and sent us on our way. We were interested to find their view of a handicap accessible bathroom included a vanity that was roughly 4 feet high (I am 5'2 and found it nearly impossible to brush my teeth and keep it in the sink), no mirror less than 5 feet from floor level and the peephole has not been relocated to allow the disabled person to see who is at their door. The next disappointment was that we were supplied with no wash rags. |
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| From: Donna |
| Date of Stay: August, 2008 |
| Overall room was clean, check in/out was efficient, pool was very nice, towels were available at poolside, just the room was so smoky smelling, it made all my clothes, even in my suitcase, smell like smoke. Didn't ruin our stay, but we don't like cigarette smoke. Other than that, clean and friendly, convenient to everything. Would stay again, just not on the smoking floor. |
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